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Why Do Computers Break?

July 21, 2018 by Kevin McBride Leave a Comment

computers break

We know computers always break at the worst possible time, but what exactly prompts that failure? It’s easy to think it was something you did since you were using it at the time, but while your online gaming frenzy might cause a temporary crash, normal user actions are rarely the cause of a broken computer.

Recommended read: 5 Signs Your Computer is Crying Out for Repair

Physical Damage

Accidents happen, but they don’t always mean you need to buy a new computer. As an electrical item, liquid spills are a big problem. This could be anywhere from a spill on the keyboard, going overboard with the screen cleaning spray or even a flood that reaches the computer. Laptop users need to be especially careful when choosing their work surface, as cafes and kitchen tables often have small puddles left behind. If you’re lucky and the liquid didn’t fry the circuits, ongoing corrosion is still likely, as is stickiness to gum up the internal parts. Similarly, a dropped computer isn’t going to be happy, nor is one that’s been knocked around. Even a light thump of frustration can cause loose cables, disconnections and internal damage.

Age

Computer parts have an expected lifetime, especially moving parts like fans or mechanical hard drives. Some computers can run 24/7 for up to a decade, while others can be barely used but fail within warranty. When age is the issue there are usually early warning signs like extra noise or slowing down, but the actual ‘break’ generally happens when you go to turn the computer on, perhaps after a crash or overnight – either it makes a valiant effort before giving up, or nothing happens at all. Sometimes lasting age is the luck of the draw with how it was manufactured, and quality does play a big part in how long it can keep churning.

Power Surges

We like to think electricity is a constant stream that never varies, but computers are particularly sensitive to both surges (too much electricity) and brownouts (not enough electricity). You might notice the lights dimming or flickering during a brownout or glowing just a tad too strong during a surge. These variations never last long, and they’re not something you can control unless it’s just your house (it’s worth checking with your neighbors), but they can easily break your computer. A surge protector can guard against mild increases in voltage, but brownouts and strong surges will still cause damage.

Heat

Overheating is a big contributor to premature computer death. Some computer parts run hot and need plenty of cooling to keep them working. You might not feel it from the outside, but internal components can rapidly build up heat that needs to go somewhere. When your airflow vents get blocked with dust or pet hair, the temperature continues to increase until components literally bake themselves to failure. At set temperatures, the computer will automatically switch off to try and cool down, however the more often this happens and the higher the temps, the more likely your computer is to die.

Hard Drive Failure

Your data is stored on a hard drive, and if you’ve got a mechanical hard drive (most people do), it works a bit like a record player with a spinning ‘platter’ and a needle that reads it. Small bumps, liquid, age, surges and overheating can all trigger hard drive failure. Along with making your computer unusable, hard drive failure means your data is also lost. While sudden breakage might leave you surprised, take note of any strange noises or repeated crashes and back up your data in advance.

Recommended read: Computer Broken? Watch Us Fix It – LIVE!

Like a car, your computer needs to be serviced. We can check your computer both physically and its software to make its running right and will keep on working for you. Give us a call at (337) 205-4860.

Filed Under: Maintenance, Performance Tagged With: computer problems, hard drive, maintenance, overheating

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How to Survive A Hard Drive Crash: What You Can Do Today

July 21, 2018 by Kevin McBride Leave a Comment

hard drive crash

There’s been a massive digitization of the population, which despite keeping everyone entertained and connected, comes with one gaping flaw – a hard drive crash could wipe out your data in an instant. Nobody’s immune, even grandparents routinely rock the latest smartphones and post on Facebook. Nearly all schoolwork is done on computers or tablets, eBook sales far outweigh their paper cousins, and photo printing is a rarity. Unless there’s a physical requirement like putting a photo into a frame, all our data is staying digital.  People’s entire lives, their memories, and work are on personal hard drives, yet a large majority of households have no backups.

If you’ve ever lost your data or had your computer stolen, you know the panic and rage that follows…turning the house upside down, hoping desperately to find that USB stick that maybe your data was copied to, once upon a time…before collapsing onto the couch as it sinks in: there’s nothing left.

While hopefully your hard drive is still in good shape, surprise failures do happen. The mechanics don’t last forever, and even brand-new drives can be destroyed by a power surge. Theft is always a risk, as is user error like deleting files accidentally, or even getting hit by a nasty virus that destroys or holds your files for ransom. That last one is tricky. Most households are using apps like Dropbox, iCloud or OneDrive as their backup, thinking if their hard drive crashes or gets stolen, they’ll just download the files from there. Unfortunately, those very handy apps are no help if you’ve been hit with ransomware. Almost instantly as the malware encrypts your local files until you pay up, those sync apps upload the infected versions – for your convenience. Older, safe versions of the files no longer exist, because these apps are designed to give a constant mirror of your drive, not a backup.

Stop for a moment and think about what you’d lose right now if your hard drive failed. What’s on there? Household management files like tax info, warranties you’ve scanned in, photos of your children or grandchildren, videos of first steps and school plays, maybe even your wedding video? While some losses are merely inconvenient, like recreating your budget or rebuilding your recipe collection, other losses are heartbreaking. It’s not a feeling we’d wish on anyone!

 

What You Can Do

Backing up at home used to be something only tech geeks did, but like everything cool, it’s gone mainstream. We recommend a 3-2-1 approach: 3 copies of your data, with 2 local at your home and 1 offsite.

Typically, this means keeping your regular hard drive where your data is now, one copy of precious files on a backup USB drive, and one that automatically uploads to the secure cloud as you add new files. That way, the USB drive protects your data if your computer dies, and the cloud copy protects you if something happens to the computer and your USB drive, like fire, flood or theft. It’s a good idea to make sure you unplug that backup USB drive afterwards and pop it into a drawer, as connected devices can easily become infected during an attack or stolen during a break-in.

Two of these methods require you to actually pay attention, which is where many households struggle. It’s a rare home where someone takes the time to sit down each week and carefully run a backup. Not that it’s tricky, but unless you’re one of those cool geeks it’s pretty boring and not a high priority after a long day! That’s why we recommend a cloud backup solution or letting us take care of it remotely.

You’ll be able to retrieve files at will, without having to roll back your entire drive, and know your solution has caught even the smallest file change without you needing to flag or mark it in any way. Even better, because it’s in the cloud, you can access your secure backup from anywhere. Left a work file at home? No problem, it’s in your cloud backup. On vacation and need to check a detail or show off a photo? No problem, it’s in your cloud backup. We’re able to get you set up with the perfect backup solution that meets your needs, both now and in case of emergency.

If you’re ready to protect your data before you lose it, give us a call at (337) 205-4860.

Filed Under: Backup Tagged With: backup, data loss, hard drive

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What to Do if Your Hard Drive Fails

April 7, 2018 by Kevin McBride Leave a Comment

hard drive fails

If your hard drive is going bad, chances are strange things are happening and you’re a little panicked. It’s where you put your digital memories, your household files and maybe that thesis you’ve been working on for months. As far as you’re concerned, that hard drive IS the computer and failure is not an option. Perhaps it was overheated, knocked around or came from the factory with a flaw.

Sorry to say, but eventually all hard drives will fail. So how do you know if it’s definitely the drive and what should you do?

Start by watching for these signs:

Computer slowing down: Because most hard drives contain moving parts, the slower it gets, the slower your computer gets. It’s a bit like a record player, with spinning plates and a needle whipping from side to side. Your hard drive may eventually take longer to spin up and longer to retrieve files, which will have an impact on everything from booting up to playing games.

Blue screen of death: A classic Windows error, this is when your computer locks up to only show a blue screen with an error code, which while it does mean something specific has gone wrong, can always be translated loosely to ‘nope, not today’. The more often your computer does this, the more severe the problem is.

Not booting up: During the initial bootup stage, your computer is loading a program stored on the hard drive – it’s your operating system. If some of the files have a problem or can’t be found, Windows won’t boot. Errors vary, but the outcome is the same.

Corrupted files: Sometimes a file won’t open because the computer says it is corrupted. Some essential pieces of the file are missing, and unlike a book where a missing page is only inconvenient, it’s a deal breaker for computer files.

Noises: You’re familiar with the normal noises your computer makes, but as the hard drive fails the noises can change. You might hear clicking, grinding or even a sci-fi phaser noise. Noises will get louder or speed up during heavy file access.

Whenever something is clearly wrong, the key is to stop and turn your computer off. Continued use can result in more data loss. Even if you don’t have a backup yet, turn it off now because the large task of backing up can cause extra strain on an already delicate hard drive. It’s tempting to hurry and try to get a quick copy of your files, but in these cases, it’s not about time – it’s about the extra spinning, scratching, warping and electrical charge, all dissolving your precious data with each access.

Bring it to us and we’ll do all we can to retrieve your data. Call us at (337) 205-4860.

Filed Under: Backup, Data, Devices, Maintenance, Performance Tagged With: backup, compter repair, computer problems, hard drive

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Revive Your Slow Computer with a SSD

April 7, 2018 by Kevin McBride Leave a Comment

ssd

Old age creeps up slowly – unless you’re a computer.

Then it seems to happen overnight. One day you’re logging in normally and jumping right into the action, the next day booting up takes so long you not only have time to make a cup of coffee, you could have run out to the local café for the good stuff.

This is the stage where many people throw their hands in the air and start wishing for a new computer. Except your computer isn’t broken and doesn’t need replacing, it’s just….slow. Time-wasting, focus-losing, frustratingly slow. Like any machine, computers have parts that wear out – particularly if they have moving parts that are in near-constant use.

The hard drive is the #1 cause of speed bottlenecks in most computers. Traditional hard drives are made up of a stack of round magnetic platters, spinning at up to 7200rpms, while a read/write head on a mechanical arm whizzes back and forth. Eventually, the platters take longer to spin up, unable to reach full throttle, and the mechanical arm becomes sluggish. Which leaves you waiting. And waiting…

SSD’s Can Give Aging Computers A New Lease on Life.

The new era of hard drives is here with Solid State Drives – and they have no moving parts. Zero.

They’re actually a lot like your USB stick that continually takes a beating but still performs perfectly.

Making a simple upgrade to a SSD can knock minutes (an eternity) off boot time, as well streamline regular computer operations with rapid fire functionality. They’re:

  • Cool – Don’t generate heat, which means other components also run more efficiently
  • Durable – No moving parts to wear out
  • Compact – A little larger and thicker than a credit card
  • Long-lasting – You’re actually more likely to replace your entire system before the SSD wears out
  • Lightning fast – Data is accessed instantly
  • Suitable for all systems– laptop, desktop and even netbook

Upgrading your tired hard drive to a super-fast SSD can be done within one day. For a small investment, we can supply and install a SSD for you, as well as clone your existing hard drive to it (Windows, programs and data). A full 12 month parts and labor warranty is included. Or if you would like a new SSD with a fresh Windows installation (optimum speed boost), we can absolutely hook you up!

Contact us now at (337) 205-4860 to upgrade to a SSD.

Filed Under: Devices, Performance, SSD Tagged With: computer problems, hard drive, performance, slow computer, SSD, upgrade

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